Refund Policy
Refund & Cancellation Policy for Casale Lucciole
Effective Date: 28 June 2025
We understand that plans can change. This Refund & Cancellation Policy outlines your rights and options when cancelling or modifying a booking at Casale Lucciole, our countryside accommodation in Umbria, Italy.
1. Standard Cancellation Terms
Full refund for cancellations made 30 days or more before check-in.
50% refund for cancellations made 14-29 days before check-in.
No refund for cancellations made less than 14 days before check-in or for no-shows.
2. Modifying a Reservation
Changes to your stay (such as arrival date or length) are subject to availability.
Please contact us as early as possible to discuss options:
📧 casalelucciole@gmail.com
3. Non-Refundable Bookings
If you booked a discounted or promotional “non-refundable” rate, no refunds will be issued in case of cancellation.
4. Early Departures
If you decide to leave earlier than planned, the unused nights are non-refundable.
5. Force Majeure / Travel Disruptions
In cases of extreme weather, natural disaster, government travel restrictions, or other force majeure events, we may offer a credit voucher for a future stay at our discretion.
6. Refund Process
Approved refunds will be processed within 7 business days using the original payment method.
Contact Us
Questions or requests?
Please contact us at:
Casale Lucciole
📧 Email: casalelucciole@gmail.com
📍 Umbria, Italy